6 Month Year Return Policy
CueMart offers a 100% money back guarantee with no restocking charge within the first year of purchase. Returns must be UNUSED and in ORIGINAL CONDITION for full credit.
60 Day Unconditional Return on Pool Cues
We understand that when you buy from us, you don’t have the ability to test the cue first. We allow you to try out any pool cue few sell for 45 days. If it has not lived up to your satisfaction during that time, you may return it for a full refund. In order to receive a full refund, the cue must not have been abused or altered in any way. This unconditional guarantee applies to pool cues used at home. It does not cover use in any setting other than a residential home.
Personalization and Customization
Personalized or customized are not eligible for returns. Engraving, embroidery, wrap changes and shaft modifications are some examples.
Check the accuracy of all personalization and customization services before purchasing.
Unused items can be returned for full credit using a shipper of your choice. All items must be securely and properly packed so that they may arrive at our location in original condition. A copy of the original receipt or a note with explanation, contact information and reason for return must accompany all returns. Return address is as follows:
835 W Big Sand Place
Oro Valley,AZ 857755
It normally takes up to 2 business days to inspect and process returns. Once the inspection is complete, a credit will be issued and an email notification confirming the credit will be sent via email.